Infrastructure & Support
AMC, Service & Support
Annual Maintenance Contracts with scheduled visits, priority response and health checks — the difference between a system that works and one that only looks like it does.
VisitsScheduled
ResponsePriority
ReportingPer visit
/ 01Overview
What thisactually involves.
The most common CCTV failure is discovered during an incident: a dead hard disk, a spider-covered lens, a camera knocked out of alignment months ago. An AMC replaces that discovery with a routine. We visit on schedule, clean and realign, verify recording and storage retention, and update firmware.
/ 02Do you need this?
Signs it's time to act
- You do not know whether the system is currently recording
- Nobody has cleaned or realigned a camera since installation
- The recorder is more than three years old on its original disk
- Footage was needed once and turned out not to exist
/ 03Capabilities
- 01Scheduled preventive maintenance visits
- 02Lens cleaning and camera realignment
- 03Recording and retention verification
- 04Hard disk health and replacement
- 05Firmware and security updates
- 06Priority breakdown response
/ 04What's included
- Contracted visit schedule
- Written health-check report each visit
- Priority call-out response window
- Discounted replacement parts
- Phone and remote troubleshooting
/ 05Budgeting
What moves the price
We quote after a survey rather than over the phone, because these are the things that actually change the number — and none of them are visible from a phone call.
- 01Number of cameras, doors and panels under contract
- 02Visit frequency — quarterly, half-yearly or annual
- 03Response time you need for breakdowns
- 04Whether replacement parts are included or charged separately
- 05Number of sites covered under one agreement
/ 06Ideal for
Existing installationsMulti-site businessesInstitutionsAny critical site
/ 07Common questions
Usually yes. We survey the existing system first, tell you honestly what condition it is in, and quote from there rather than taking on something we cannot stand behind.
Lens cleaning and realignment, recording and retention verification, hard-disk health checks, firmware updates, and a written report of anything found. You get a record each time, not just a signature.
Contract clients get a priority response window agreed in the AMC. Many faults are diagnosed remotely the same day before anyone travels.
/ 08Related
